Live
Service Desk
One intake for every request, triaged by AI and routed to the right trade — or the right party.
Residents, owners and caretakers report every issue through one channel — app, email, phone with voice AI, WhatsApp or a scanned letter — and each becomes one structured case regardless of how it arrived. From a photo and a description the AI classifies the trade and the urgency, then proposes who is actually liable: a tenant small repair, the landlord, the split between individual and common property in a WEG, new-build warranty, or the building insurer — with a human confirming anything that carries WEG dispute potential. Because every case ties to the object, unit and person in the Property Graph, a third water damage in the same bathroom surfaces as a structural problem rather than another isolated ticket.
Features
- Omnichannel intake: app, email, voice AI, WhatsApp, letter scan
- Photo-and-text triage by trade and urgency
- DACH liability routing: tenant, landlord, WEG, warranty, insurer
- Contractor matching against framework contracts
- SLA watch with out-of-hours emergency routing
- Structured insurance claim handoff with photos
